![]() The lovely part about this was the fact that when we brought the car to the Carmax service department to get fixed, the car was very clean and full of gas, when we got the car back it was filthy and the gas tank was almost empty, it was a full tank when we dropped it off and had less than a quarter tank when we recieved it back. Three weeks later, after acting as the middleman, we finally got a call that our car was ready. The Infiniti guys were super nice and helpful and told us that Carmax was not responding to their calls or texts so my father once again had to explain the problem to them and they were able to fix the problem quickly. My dad drove to Infiniti himself because he had a suspicion that the Carmax people were well, not doing their jobs, and he was correct. So, after we called Carmax, (love that the customer is acting like the middle man here) they took the car to Infiniti where the same process happened again. Well, after about 2 weeks at Nissan, Nissan's service manager called us, once again because they could not get a hold of Carmax's service department, and told us they had to take the car to Infiniti because they could not figure out what the Carmax service guy had done to the car as the computer was not responding to their inputs. So, my father had to explain to them what the problem was because when we called Carmax to confront them with this information, they denied it and claimed that perhaps my father, the one who had been in contact with Nissan's service department, was lying to me. Well, when my father and I called Nissan's service department because it had been a week with no updates on the car besides Carmax's manager telling us the problem was being worked on, Nissan's management said that our car had been sitting in the front lot because Carmax dropped the car off without telling them what the problem was and won't respond to any of their calls or texts about what the issue with the car is. We spoke daily to both Carmax South's service center manager and Sara, another service center worker, and they assured us that they were in contact with Nissan and that the car was being worked on. Carmax didn't know this at the time, but realized the car was not working correctly after the microphone's installment and sent it to Nissan where it sat at the Nissan lot for a week before they were able to work on it. Come to find out via Carmax and Infiniti, that the Carmax service person (who was supposedly an Infiniti specialist which we had to wait 3 days for him to arrive) incorrectly installed the microphone and short-circuited the car's computer system. We took the car in a few days after purchase and the service center made what is normally a 3-hour fix, replacing the microphone, into a 3-week issue. Normally, we would not see this as a big deal, but the service department at CarMax South is the absolute WORST. However, the car had issues when they sold it to us which were not disclosed with the infotainment system and microphone in particular. Multiple locations are plagued by these issues but not all, this is overall a good company.This was my first experience buying a used car Infiniti QX50 and the process was pretty straightforward. They hire outside hires for management positions and have their own subordinates train them. Some of the people they hire are just robots with no autonomy who cannot think for themselves and it makes the job harder when you have to hold someones hand while trying to do your own. Then when all of a sudden managers get tired of it, their solution is extreme micro managing, which just pushes people out anyways. There's almost no accountability because managers are so afraid to lose bodies. What I saw happen after covid though was really sad-extreme staff shortages pushed out good workers and allowed lazy people to get away with a lot more. I feel like I got lucky with training at the right location then transferring to locations that needed help and using what I knew to train up other people. Ive worked across multiple locations across different states and Ive learned you have to be really careful which one you choose to work at.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |